After-Sales Service Terms

Equipment Shipping

To ensure comprehensive inspection and maintenance of your equipment, please return the full set within 7 calendar days after submitting the maintenance request. Do not return severely damaged batteries (e.g., bulging, leaking). If returned, such batteries will be scrapped and not returned. If the battery is severely damaged but not returned, please contact us after completing the case registration with photos of the damaged battery, the battery serial number, and the case number. After verification, we will provide a solution.

* To avoid loss of personal property, do not return third-party propellers, body stickers/QR codes, iPads, DSLR cameras, external SD cards, and other personalized accessories.

Service Fees

Within the maintenance scope, no fees are required. If there are damages outside the maintenance scope, repair fees may apply, based on the inspection results of your equipment.

Service Progress

We will notify you via SMS, email, or phone. Please stay informed.

Maintenance Report

After your equipment maintenance is completed and shipped, we will notify you via SMS, email, or phone. Please stay informed.

The round-trip logistics costs incurred within the country or region where the above services are requested are borne by BR. If you wish to return the product across countries or regions, please obtain our prior consent. The resulting tariffs, customs clearance, logistics, and other costs will be borne by you. If the above conditions are not met, we reserve the right to refuse service.

If damage occurs to components not covered under the scope of the warranty, the material and labor costs involved will need to be borne by you personally or through other services.

Factory maintenance involves preventive repairs to the full product set, including basic inspections, upgrades, calibration, deep cleaning, and replacement of easily damaged parts.

All services do not cover losses, costs, and liabilities under the following scenarios, and we reserve the right to refuse service:

1. The purchase region of the machine product is inconsistent.

2. Service is requested outside the warranty area.

3. The service request date exceeds the corresponding service warranty period.

4. The service is not applied for according to the service process.

5. Damage occurs to product components outside the scope of product damage coverage.

6. Damage occurs to non-Boran products.

7. Damage caused by the use of non-Boran certified third-party accessories, software, etc.

8. Damage caused by natural disasters, war, military action, riots, coup, rebellion, terrorist activities, etc.

9. Damage caused by nuclear radiation, nuclear explosion, nuclear pollution, and other radioactive contamination.

10. Additional operations and costs generated by improving product technical standards and performance.

11. Any form of indirect loss or expected profit.

12. Any litigation, arbitration, and related costs related to service responsibility.

After-sales service also does not cover the following losses, costs, and liabilities:

1. Damage to parts or complete loss of the warranty parts during product damage.

2. Product loss incidents due to not enabling account binding function or remote device binding function (remote control or flight goggles).

3. Personal injury or property damage caused by the product to users or other personnel.

The official warranty also does not cover the following losses, costs, and liabilities:

1. Partial or complete loss of warranty parts.

2. Personal injury or property damage caused by the product to users or other personnel.

3. Product damage not caused by quality issues.

4. Product damage resulting from usage, operation, and control not meeting the environmental (including but not limited to meteorological and hydrological conditions) and related requirements specified in the product manual.

5. Product damage due to violation of drone airworthiness requirements.

6. Damage caused by improper installation, usage, and operation not following the product manual.

7. Damage caused by using defective batteries.

8. Surface, casing, or frame damage due to natural wear or that does not affect use.